PTI contacts your insurance carrier for pre-authorization. (If you prefer, your physician's office can do the same.) Depending on your insurance coverage, your physician may need to submit for the initial authorization. PTI bills your carrier directly and updates the insurance company of your payments. PTI will collect self-pay or co-payment when you check in for therapy. Please contact BMS, our billing service with any billing questions at 1.800.478.2778. Monday - Friday 9:00 a.m. - 5:00 p.m. (p.s.t.).

PT Innovation is a member of Physical Therapy Provider Network (PTPN), which is a preferred provider organization of therapists that have met specific quality standards. We accept a large range of medical insurances. Please call us if you do not find your carrier listed on the following list:

Major Insurance Companies (partial list) Aetna PPO Blue Cross Prudent Buyer Blue Shield PPO Cigna PPO Medicare Med-Pay (Auto Collision Medical Insurance) Worker's Compensation Health Maintenance Organizations (HMO) Alta Bates Medical Group Sutter East Bay Medical Foundation Hills Physicians Medical Group

Please click on the PTPN link to access additional insurance plans for which we are preferred providers

PTI also accepts major credit cards; VISA, MasterCard and Discovery

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